Affortable: We do not charge per hour. Base on the size of your hard drive, a virus can take up to hours just to scan. To save homes and small businesses from expensives fees, we provide service plans that best serve your needs.
No fix, No fee: If we do not fix your computer problem, we will not bill you.
Schedule/Appointment: We work around your schedule.
Maintenance and Prevention Care: EdgeRoot not only repairs your system but focuses on prevention measures, keeping more money in your pocket and bugs out of your system.
Frequently Asked Questions
What is Remote PC Repair?
It is one of the latest technologies used to connect to a computer via internet to troubleshoot and repair computer issues.
Can you log back into my computer once the session is over?
No, all connections are initiated by you. Our session is temporary.
Is Remote PC Repair safe?
Yes, security is at the top of our priority list. The remote connection is via 256-bit encryption.
What are some of the features I have while your connected on my computer?
- Interactive Chat and detailed Session History
- Prompts to permit or deny Technician access to all functions
- File Transfer to the Technician
- Ability to stop Remote Control or disconnect at any time
Do you offer a back up solution for my computer? And what is My Secure Backup?
Yes, we understand sometimes data and important information can be lost or corrupted. Our My Secure Backup provides the correct solutions that allow you to securely storage, share, backup, and sync. Click here for a quick video.
How long will it take to fix my computer?
It varies based on the computer problem. Small issues can usually take 5 minutes while virus scanning and removal can take up to 2 hours. Once a Diagnostic test has been completed, we will inform you on the approximate time so you can decide the course of action.
What is the Maintenance and Prevention Care?
Repairs can sometimes be expensive. The Maintenance and Prevention Care gives your system a tune up. Every 3 months we give your system a Complete System Care. It includes:
- Software/Hardware Diagnostics
- Viruses/Spyware Removals
- PC Optimization System Updates
